Terms of Service

These Terms of Service ("Terms") explain the rules for using the TCP Viewer website, checkout, license management, downloads, update delivery, and related online services provided by the Proxyman Team.

By using the TCP Viewer website or services, purchasing a license, requesting a license access link, downloading TCP Viewer, or using License Manager, you agree to these Terms. If you do not agree, do not use the website or services.

1. TCP Viewer Services

TCP Viewer is a native macOS packet viewer. The services covered by these Terms include:

• The TCP Viewer website and marketing pages.
• Download links and release information.
• Stripe-hosted checkout flows.
• License delivery, activation, validation, and seat management.
• License Manager access links and device revocation.
• Support and purchase-related communication.

Use of the TCP Viewer macOS app is also governed by the End User License Agreement. Privacy practices are described in the Privacy Statement.

2. Eligibility And Account Access

You may use TCP Viewer services only if you can legally enter into these Terms and comply with applicable laws. If you use the services on behalf of a company or organization, you represent that you have authority to accept these Terms for that organization.

TCP Viewer does not require a traditional account for most website access. License Manager access may be provided through a secure email link. You are responsible for keeping your email account, access links, and license keys secure.

3. Purchases, Checkout, And Taxes

Paid TCP Viewer licenses are purchased through Stripe-hosted Checkout. Stripe may collect payment details, billing details, tax information, and other information needed to process the transaction. TCP Viewer receives purchase and license information needed to fulfill your license, provide support, prevent fraud, and maintain purchase records.

Prices, promotions, license terms, supported payment methods, and taxes may change over time. The terms shown at checkout apply to the purchase you make at that time.

4. License Delivery And License Manager

After a successful purchase, TCP Viewer may send license information, access links, and purchase-related email to the email address used during checkout. License Manager may show license details and active devices associated with your license.

You may request a license access link by entering the purchase email. If a matching license exists, the backend may send an access link to that email. For security and abuse prevention, repeated requests may be rate limited.

You may revoke an active device from License Manager when you need to move a seat to another Mac. Revoking a device may prevent that Mac from continuing to use paid features until it is activated again.

5. Refund Policy

TCP Viewer offers a 7-day refund policy for eligible purchases. To request a refund, contact the Proxyman Team with the purchase email and license information.

Refunds may be denied for fraud, abuse, excessive refund requests, chargeback misuse, requests outside the refund window, or other behavior that violates these Terms.

6. Acceptable Use

You agree not to misuse TCP Viewer services. You may not:

• Attempt to bypass checkout, license activation, paid feature checks, or device seat limits.
• Share, publish, resell, rent, lease, or distribute license keys without permission.
• Use automated requests, scraping, or abuse patterns that degrade the website, backend, checkout, download, or license services.
• Interfere with security, rate limits, access-link delivery, license validation, or device management.
• Use TCP Viewer services to violate applicable law, third-party rights, network policies, privacy obligations, or security rules.
• Submit false, misleading, fraudulent, or unauthorized purchase, refund, support, or license information.

7. Packet Captures And Legal Responsibility

TCP Viewer is designed for packet capture, inspection, filtering, previewing, and pcap/pcapng workflows on your Mac. You are responsible for how you capture, store, export, inspect, and share network traffic.

Only capture traffic that you are authorized to inspect. Network traffic may contain private, confidential, personal, security-sensitive, or regulated information. You are responsible for complying with workplace rules, customer obligations, privacy laws, cybersecurity laws, and any other rules that apply to your use.

TCP Viewer services are not designed to upload your packet contents, exported captures, pcap files, pcapng files, or inspected protocol payloads to the Proxyman Team.

8. Open Source And Third-Party Services

TCP Viewer may use open-source components, third-party libraries, operating system APIs, and third-party services. Open-source components are governed by their own licenses.

Third-party services may include Stripe for payment processing, Sentry for crash reporting, infrastructure providers for hosting, and email providers for license delivery. Those services may have their own terms and policies.

9. Intellectual Property

The TCP Viewer name, logo, website, app design, license system, documentation, and related materials are owned by the Proxyman Team or its licensors unless otherwise stated. These Terms do not grant you ownership of TCP Viewer or its branding.

You may not use TCP Viewer branding in a way that suggests sponsorship, endorsement, partnership, or affiliation without permission.

10. Service Availability And Changes

We work to keep TCP Viewer services reliable, but availability is not guaranteed. Services may be interrupted, limited, changed, or discontinued because of maintenance, security work, infrastructure issues, third-party providers, product changes, legal requirements, or other operational reasons.

We may update website content, pricing, purchase flows, license management behavior, download links, supported macOS versions, and related services over time.

11. Termination Or Suspension

We may suspend or terminate access to TCP Viewer services, license activation, downloads, updates, support, or License Manager if we believe you violated these Terms, misused a license key, attempted to bypass paid features, submitted fraudulent requests, abused refunds or chargebacks, attacked the services, or used the services unlawfully.

You may stop using the services at any time.

12. Disclaimers

TCP Viewer services are provided "as is" and "as available." To the maximum extent permitted by law, the Proxyman Team disclaims warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and uninterrupted or error-free operation.

Packet analysis can involve incomplete captures, complex protocols, system configuration issues, and third-party behavior. You are responsible for verifying technical conclusions before relying on them.

13. Limitation Of Liability

To the maximum extent permitted by law, the Proxyman Team will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, security incidents, or procurement of substitute services arising from or related to TCP Viewer services.

To the maximum extent permitted by law, the Proxyman Team's total liability for claims related to TCP Viewer services will not exceed the amount you paid for TCP Viewer during the 12 months before the event giving rise to the claim.

14. Changes To These Terms

We may update these Terms from time to time. When meaningful changes are made, the "Last updated" date will be revised. Continued use of TCP Viewer services after an update means you accept the updated Terms.

15. Contact

For questions about these Terms, licensing, refunds, privacy, or support, contact the Proxyman Team through the support channels listed on the TCP Viewer website or inside the app.