Terms of Service

These Terms of Service ("Terms") are between you and Proxyman LLC ("Proxyman," "we," "us," or "our"), 1209 Orange Street, Wilmington, Delaware 19801, United States. They govern the TCP Viewer website, checkout, downloads, license delivery and management, updates, and support services.

By using these services, purchasing a plan, or requesting a License Manager access link, you agree to these Terms. If you act for a company or other organization, you confirm that you have authority to bind that organization.

1. Services covered by these Terms

The services include:

• The TCP Viewer website, pricing pages, downloads, and release information.
• Stripe-hosted checkout initiated by the TCP Viewer backend.
• License delivery, activation, validation, update eligibility, and seat management.
• License Manager access links and device revocation.
• Purchase, renewal, seat-extension, security, and support communications.

Use of paid-plan features in our official macOS builds is also subject to the End User License Agreement. Our data practices are described in the Privacy Statement.

2. Open-source software

TCP Viewer source code and the TCP Viewer binaries that we distribute with GPL-covered Wireshark libraries are licensed under GPL-2.0-or-later. The GPL license, not these Terms, governs your rights to use, copy, modify, and redistribute that software.

Paid plans cover activation of PRO features in our official builds and access to our licensing, update, and support services. These Terms do not add restrictions to rights granted by the GPL. If these Terms conflict with the GPL for GPL-covered software, the GPL controls.

3. Eligibility and access

You may use the services only if you can legally enter into these Terms. TCP Viewer does not require a traditional account for ordinary website access. License Manager uses an access link sent to the purchase email.

You are responsible for protecting your email account, license keys, activation credentials, and access links. Tell us promptly if you believe one has been exposed or used without permission.

4. Purchases, prices, and taxes

Stripe-hosted Checkout processes direct purchases. The order summary shown before payment controls the plan, price, currency, quantity, discounts, and taxes for that transaction. Prices and promotions may change before you place an order.

We receive the customer, order, payment-status, and transaction information needed to fulfill the order, prevent fraud, maintain records, and provide support. We do not receive or store full payment-card numbers from Stripe Checkout.

All current TCP Viewer plans are one-time purchases unless checkout clearly states otherwise. Renewal is manual. We do not automatically renew or charge a TCP Viewer license.

5. License delivery and paid plans

After Stripe confirms payment and we fulfill the order, we send the license details to the email used at checkout. A redirect to our confirmation page does not by itself prove payment or fulfillment. Delayed payment methods may take longer to settle.

Individual plans may be used for personal or business work. Standard provides one Mac seat, Combo Deal provides two, and Lifetime Deal provides two with product-lifetime update coverage.

A Team plan provides one shared key for one organization. It starts at five seats, each activated Mac consumes one seat, and self-service checkout supports up to 100 total seats. Team keys may be shared only with employees and contractors using TCP Viewer for that organization's work. The organization may reassign seats by revoking old Macs. Affiliates, clients, and separate legal entities need their own entitlement unless we agree otherwise in writing.

The owner of the purchase email controls License Manager access and may view or revoke every device attached to the license. Anyone with the Team key may be able to start a renewal or seat-extension checkout. We send the resulting confirmation to the purchase owner and, when different, the payer.

6. Updates, renewals, and additional Team seats

Standard, Combo, and Team plans include one year of update coverage unless checkout states otherwise. Covered releases remain eligible for the paid plan after that update date. Team Macs must still verify online at least once every seven days.

Renewal is optional and becomes available within six months before the update date or after it. A renewal covers every current seat and adds one year after the later of the current update date and the renewal date. Only one renewal or seat-extension checkout may remain pending for a license at a time.

Additional Team seats use the existing key and update date. Adding seats does not renew update coverage. Self-service checkout does not support reducing Team seats or converting an individual plan into a Team plan.

7. License Manager

You may request an access link by entering the purchase email. If a matching license exists, the backend sends a time-limited link to that email. We may rate limit repeated requests.

Revoking a Mac frees its seat on the server. The Mac loses authorization on its next successful license check and may be activated again if a seat is available. You are responsible for confirming that a revocation is authorized within your organization.

8. Refunds

We offer a seven-day refund period for eligible direct purchases. Contact us with the purchase email and license details. We may deny requests outside that period or requests involving fraud, abuse, repeated refunds, or chargeback misuse.

This refund policy does not limit withdrawal, warranty, refund, or other consumer rights that cannot be waived under applicable law. A third-party seller's refund process also applies to purchases made through that seller.

9. Acceptable use

You may not misuse the website or online services. You may not:

• Obtain paid service access without authorization or use another customer's entitlement.
• Publish or distribute license keys, activation credentials, signed receipts, or access links.
• Forge, replay, or alter checkout, payment, activation, receipt, or device-management data.
• Interfere with security controls, rate limits, access-link delivery, licensing, checkout, downloads, or update delivery.
• Use automated traffic that overloads, scrapes, probes, or disrupts the services, except for good-faith security research that follows our Security Policy.
• Submit false, fraudulent, misleading, or unauthorized purchase, refund, support, or license information.
• Use the services to violate applicable law, contracts, network policies, privacy obligations, or third-party rights.

These service restrictions do not restrict conduct permitted by the GPL for GPL-covered software.

10. Packet captures and legal responsibility

You are responsible for how you capture, store, inspect, export, and share network traffic. Only capture traffic that you are authorized to inspect. Network traffic may contain personal, confidential, security-sensitive, or regulated information.

TCP Viewer services are not designed to upload packet contents, capture files, browsing history, DNS queries, hostnames, URLs, or protocol payloads to Proxyman. Do not send this data in a public issue or ordinary support request. Contact us first if sensitive evidence is necessary for support or a security report.

11. Third-party services

We use third parties for payment processing, crash reporting, infrastructure, transactional email, and internal operational notifications. Those providers have their own terms and privacy policies. The Privacy Statement explains the categories of information involved.

We are not responsible for third-party services that we do not control, but mandatory law may give you rights against us or those providers.

12. Intellectual property

Copyright in TCP Viewer code belongs to its respective copyright holders and is licensed under the notices distributed with that code. Proxyman and its licensors retain their rights in the TCP Viewer name, logos, website, official signing identities, licensing service, and materials that are not distributed under an open-source license.

You may not use our branding in a way that falsely suggests sponsorship, endorsement, partnership, or affiliation.

13. Service availability and changes

We may maintain, limit, change, or discontinue a service. We do not promise that the website, licensing service, downloads, updates, support, or third-party services will always be available. We will provide notice when required by law and will not retroactively reduce a paid entitlement unless required by law, needed to protect the services or other users, or agreed with you.

14. Suspension and termination

We may suspend or terminate service access or a key if you materially breach these Terms, misuse another customer's entitlement, commit fraud, abuse refunds or chargebacks, attack the services, or use them unlawfully.

Termination affects commercial entitlements and services. It does not terminate GPL rights except as the GPL itself provides. Provisions that by their nature should survive will survive termination.

15. Disclaimers

The services are provided "as is" and "as available." To the extent permitted by law, Proxyman disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and uninterrupted or error-free operation.

Nothing in these Terms excludes a warranty or remedy that applicable law does not allow us to exclude.

16. Limitation of liability

To the extent permitted by law, Proxyman will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, business, or substitute services arising from the services or these Terms.

To the extent permitted by law, Proxyman's total liability for claims related to the services will not exceed the amount paid for the plan that gave rise to the claim during the 12 months before the event giving rise to liability.

These limits do not apply to liability that cannot be limited or excluded under applicable law, including liability for fraud, willful misconduct, or death or personal injury where the law so requires.

17. Changes to these Terms

We may update these Terms to reflect changes in the services, law, or security requirements. We will change the "Last updated" date and provide additional notice when required by law. The version accepted at purchase continues to govern the core paid entitlement for that purchase unless a valid later agreement applies.

18. Governing law

Delaware law governs these Terms, without regard to conflict-of-law rules. Courts located in Delaware will have exclusive jurisdiction, unless applicable consumer law gives you the right to bring a claim elsewhere. Mandatory laws in your place of residence remain in effect.

19. General terms

If a provision is unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will continue. A failure to enforce a provision is not a waiver. You may not assign service access or a paid plan outside the stated transfer rights without our written consent. We may assign these Terms as part of a merger, acquisition, reorganization, or sale of the relevant business or assets.

These Terms, the End User License Agreement, the Privacy Statement, the checkout order summary, and any separate written agreement between you and Proxyman are the complete agreement for the services. The GPL remains the complete license for GPL-covered software.

20. Contact

For questions about these Terms, licensing, refunds, privacy, or support, email tcpviewer@proxyman.com.

Proxyman LLC, 1209 Orange Street, Wilmington, Delaware 19801, United States